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OPERATION GUIDE

Reservation procedure / Refunds policy and precautions
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★ Be sure to check the availability before purchasing a ticket. Please purchase after confirmation. 

F A Q

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Reservation

Check the availability

(Email or Channel Talk)

Purchase a ticket

Reservation confirmed

(A voucher will be sent

by email or text.)

Please confirm the availability

before purchase.

Select your confirmed

date and time and age

when making a reservation.


★ Please write down the fixed date and time ★

Be sure to arrive at least 30 minutes

prior to your departure time!

Please simply tell our staff

the name of the person your reservation is under.


Precautions

※ If you fail to present your ARC or Passport in physical or photo form, delay of reservation and refunds will not be granted.

★  You must bring 1 form of ID to board  ★


"Please Show Your ID Card"


[A photo or copy of your ID is also acceptable.]

※ For minors (children and teenagers), the guardian’s ID card will be substituted if you are unable to bring the physical document on the day.

※ You can present your driver’s license, resident registration card, medical insurance card, or passport instead If you are not able to present your ID on the day.

Permitted ID

[Adults] Driver’s license, resident registration card, passport, etc.

[Infants ~ Teenagers] Parental identification, medical insurance card, family relationship certificate, etc.


Refund & Cancelation

5 days prior
100% REFUND
3 days prior
50% REFUND
1 days prior
30% REFUND
Day of the tour
NON REFUNDABLE

※ In the case that a weather advisory alert(wind warning / typhoon warning) is issued, a full refund will be provided or guests can reschedule their tour free of charge.

(Light to medium rain is not cause for cancellation or change)


※ Changes to date and time of your tour can be requested up to 3 days prior to the date of departure. You may change just once.

(In the case we cannot rebook to your desired date and time based on availability, we will be unable to offer a refund and the original booking will remain unchanged)


※ If you are unable to board due to non-observance of boarding time or due to not presenting your ID, refunds and changes will not be permitted.

Please be sure to check in early and bring ID for each and every passenger.

★ Be sure to check the availability before purchasing a ticket. Please purchase after confirmation. 
FAQ(Eng)

✔ Day Tour : Recommend to those who want to take a portrait in the famous photo zone or ride when there are only a few people.

- It's sunny and bright, so you can enjoy a more relaxed tour with endless photos and fewer people than Sunset/Night.

 

✔ Sunset Tour : Recommended to those who want to enjoy a memorable and romantic tour.

- As it is the most requested time of all tours, we strongly suggest that you make a reservation 1-2 weeks in advance.

 

✔ Night Tour : Recommended to those who want to enjoy the night view of Gwangan Bridge and Marine City, or feel the cool sea breeze.

- Group fireworks will be held with exciting music, creating an invigorating and romantic environment.


※ In the case of rain, the fireworks show may be cancelled.

✔ The time of sunset varies by season, it would be best to check your desired date sunset time on the web or call and ask one of our specialists. During your tour, you will be able to enjoy the sunset for around 30~40 minutes before or after estimated sunset time.

✔ The most beautiful time of sunset is 20~30 minutes after estimated sunset time from the web result.

✔ If it is determined that rain is too heavy, your tour may be cancelled. In the case of light to medium rain, the tour will go on and cancellation or change to your booking will not be available.


✔ Our yachts have an indoor space, so rain is typically not an issue. In the case of rain, the maximum boarding capacity is reduced to 30% and we provide raincoats free of charge.


✔ When there is no wind and light rain, based on guest feedback, this can actually be preferable by some! #Romantic :)

✔ As YACHT TALE’s yacht is a catamaran, it has two hulls meaning rolling is extremely limited. Ultimately, you will have a smooth ride.

※ Since it is not possible to provide seasickness medicine from our side due to the revision of the Pharmaceutical Affairs Act, we recommend you bring it yourself if you are worried about seasickness.

✔ Since the Public Yacht Tour is an experience with other guests, we are unable to adjust the hourly departure due to late arrival.


✔ A per our reservation guidlines, we cannot provide refunds or time changes if you arrive late. We urge you to arrive at least 30 minutes prior to your departure time to enjoy the tour leisurely.


✔ In particular, we recommend departing in advance on weekends or at night, considering the traffic congestion in the Haeundae area and parking delays.

✔ On public tours, only small dogs are allowed and must be kept in their cage. Pets are typically not afraid of the sea and do not experience motion sickness.


✔ Please note that pets are allowed on private tours, but they must be kept on a leash and watched closely by their owners.

Not at all!

Yachts are not dangerous at all for infants, expecting mothers, elderly and the disabled as they sail slowly through the nearby sea in safe weather.

※ For passengers who require a wheelchair, there may be boarding restrictions due to safety reasons

✔ We ask that guests refrain from bringing their own food except beverages on public tours.

Complimentary water, drinks, non-alcoholic beer and snacks can be found in the yacht.

 

✔ You are welcome to bring finger food and beverages along on a private tour.

※ Soup and meals are not permitted.

✔ On public tours, you ride with other guests, and for safety reasons, we do not sell or provide alcohol.

★ Non-alcoholic beer is provided free of charge


✔ However, it is allowed to bring your own alcohol in beer cans or cups. (bottles are not allowed)

 

✔ On a private tour, you may bring and drink alcohol more freely, limited to beer and colorless wine.

✔ Fishing experience is not currently offered on public tours.


✔ If you want to try fishing, please make a reservation for a private tour at least 2 hours.